Integrated Desktop and Mobile Device Management

ManageEngine Desktop Central MSP is a comprehensive desktop and mobile device management software for service providers. It enables managed service providers to efficiently manage their customers' workstations, laptops, servers and mobile devices from a central platform.

Desktop Central MSP is based on an agent-server architecture. It offers service providers two different ways of managing their customers' desktops and servers: Either via a central server or via a distribution server - depending on the number of desktops to be managed and the connection to the customer environment.

What You Can Expect

Desktop Central MSP Feature Points

Advantages

Desktop Central MSP Advantages

Desktop Central MSP Offerings

A Glance of Desktop Central MSP

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Patch Management

Automate patch deployment for over 850 first and third-party applications. Test and roll back patches, track system health status

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Prohibit Applications

Uninstall existing prohibited software from the network or completely block them from executing at the first place.

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Power Management

Reduce costs with effective power management. Apply power schemes, shut down inactive computers, and manage desktops remotely

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Software Deployment

Deploy software to clients' computers in a click. Support end-users with the self-service portal with remote desktop management software

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Asset Management

Track granular asset data for hardware and software, including asset usage. Set alerts for changes, use of prohibited software, etc

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USB Management

Use remote desktop management to restrict and monitor USB device usage in clients' networks at both consumer and user-level

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Mobile App

Get all the remote desktop management features right on a smartphone. Download the Android and iOS app

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Remote Control

The tool provides a built-in remote control feature. Troubleshoot remote PCs with the help of chat, video, audio, shortcuts, etc

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Configurations

With 50 pre-defined configurations and 100s of scripts in the script repository, remotely manage desktops for any environments

Editions

Desktop Central MSP is available in 2 Editions

FAQ's

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's Desktop Central MSP solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
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Features Desktop Central MSP

Desktop Management

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Remote Patch Management

Automatically roll out and install updates for operating systems and applications on multiple customer computers

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IT inventory for service providers

Recording of the customer's IT components in a database

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Software Distribution

Use installation files remotely on customer computers (MSI, EXE, ISS format or script-based applications)

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Remote control

Maintain or control customer computers remotely in order to resolve problems, transfer data, etc.

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Manage configurations

More than 25 predefined configurations for USB, energy management, security guidelines etc. help with the standardization of customer computers

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Disabling Windows Features

Deactivate USB devices on certain computers or prevent shutdowns

Mobile Device Management

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Mobile device management

Central management of mobile devices, user profiles, apps and security measures

Integration

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ServiceDesk Plus MSP

Comfortable complete solution through the integration of the help desk solution from ManageEngine

FAQ's

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's Desktop Central MSP solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Desktop Central MSP - Annual Subscription

Desktop Central MSP Mobile Device Management Addon - Standard Edition

Desktop Central MSP Mobile Device Management Addon - Professional Edition

Desktop Central MSP Browser Security Add-on - Annual Subscription

Desktop Central MSP Additional Users - Annual Subscription

Desktop Central MSP - Multi-Language Pack

FAQ's

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's Desktop Central MSP solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

FAQ's

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's Desktop Central MSP solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Desktop Central MSP Help Document

FAQ's

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's Desktop Central MSP solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

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How We May Help You ?

Customer Service & Support

We value and believe in the relationships we have with our customers as they represent the most crucial part of our organization.

01.
Email

Kidan provides customer service and support via email. To contact our support teams,  please feel free to send us an email to the below addresses:

02.
Call us

A telephone hotline is available to our customers to receive immediate support and advise during business hours and days :

Telephone: +41 22 519 64 01
Business days: Monday – Friday
Business hours: 8:00 AM – 5:00 PM (Swiss time)

03.
Live Chat

We also provide a live chat to ensure you get a quick response. You can reach us through our live chat widget on the bottom right of your screen. The availability of our chat support is:

  • Monday – Friday
  • 8:00 AM to 5:00 PM Swiss Time

FAQ's

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's Desktop Central MSP solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.