Desktop Central MSP

Desktop and server management goes mobile

Desktop Central MSP is an award-winning Remote Monitoring and Management software that helps Managed Service Providers efficiently manage their clients' desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

Desktop Central MSP Offerings

Provides MSPs the ability to monitor and manage their clients' endpoints remotely

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Patch Management

Automate patch deployment for over 850 first and third-party applications. Test and roll back patches, track system health status

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Power Management

Reduce costs with effective power management. Apply power schemes, shut down inactive computers, and manage desktops remotely

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Mobile App

Get all the remote desktop management features right on a smartphone. Download the Android and iOS app

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Software Deployment

Deploy software to clients' computers in a click. Support end-users with the self-service portal with remote desktop management software

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USB Management

Use remote desktop management to restrict and monitor USB device usage in clients' networks at both consumer and user-level

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User Administration

Define roles with selective privilege and delegate users to these roles for effective remote desktop management.

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Asset Management

Track granular asset data for hardware and software, including asset usage. Set alerts for changes, use of prohibited software, etc

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Configurations

With 50 pre-defined configurations and 100s of scripts in the script repository, remotely manage desktops for any environments

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Help Desk Integration

Integrate the remote desktop manager with PSA to close tickets at lightning speed and meet SLAs faster than ever.

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Remote Control

The tool provides a built-in remote control feature. Troubleshoot remote PCs with the help of chat, video, audio, shortcuts, etc

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Reports

Completely configure as well as generate a new report based on the criteria, in addition to more than 130 out-of-the-box reports

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Prohibit Applications

Uninstall existing prohibited software from the network or completely block them from executing at the first place.

Mobile Device Management Add-On

Manage Apple, Android, Windows, & Chrome Devices

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Device Enrollment

Enroll devices manually, in bulk, or make users self-enroll their iOS or Android devices with two factor authentication.

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Asset Management

Scan to fetch the details of installed apps, enforced restrictions, installed certificates and device hardware details.

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App Management

Distribute in-house and store apps to devices, assign redemption codes for commercial apps, and more.

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Security Management

Configure stringent security policies such as a passcode, device lock, and more to protect corporate data from outside threats.

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Profile Management

Create and configure policies and profiles for different departments/roles and associate them with appropriate groups.

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Audit and Reports

Audit mobile devices with out-of-the-box reports such as rooted Devices, devices with blacklisted apps, etc.

Patch Management

Automate patch deployment for over 850 first and third-party applications. Test patches, roll back deployed ones, track system health statuses, and more.

Software Deployment

Remotely deploy applications to client computers from the Remote Monitoring & Management (RMM) software. Find the pick among thousands in our repository. Support end-users with a self-service portal.

Mobile Device Management

Manage Android, iOS, and Chrome devices. Wipe, lock, geo-track remote devices, enforce passwords and encrypted backup, restrict camera, etc.

Professional Services Automation (PSA) Integration

Integrate RMM software with ManageEngine's own PSA and manage the clients, billing, projects, tickets, and SLAs with ease.

Asset Management

Track granular asset data for hardware and software, including usage statistics, blacklisted applications, warranty, licenses etc. through our RMM software

Remote Control

Dedicated, built-in, single-click remote control feature for the RMM software with video and audio call support, file-transfer, shortcuts, ability to record sessions, etc.

Power Management

Go green with effective power management by applying power schemes, shutting down inactive computers, and getting system uptime report.

Desktop Central MSP
Desktop Central MSP

USB Device Management

Restrict and control the usage of USB devices(mouse, keyboard, storage devices etc.) in the network both at the user and computer level.

Configurations

With 50 pre-defined configurations and over 100s of scripts in the script-repository, baseline and manage any and all types of customer environments.

Frequently Asked Questions

What is the difference between Desktop Central Standalone and Desktop Central MSP version?

While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.

How is customer data protected in Desktop Central MSP?

Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.

Can I view multiple monitors of a remote computer simultaneously?

Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature.  The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer

On which browsers can I use the Remote Control feature of Desktop Central MSP?

The users can use the Remote Control feature on the following browsers:

  • Internet Explorer
  • Mozilla Firefox
  • Google Chrome

How to add a domain?

Installing a distribution server in a remote office is a must for adding a domain. Select domain under global setting from the Admin tab. Choose Active Directory or Workgroup. Add Domain.

How do I install Desktop Central MSP?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

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