Desktop Central MSP
Desktop and server management goes mobile
Desktop Central MSP is an award-winning Remote Monitoring and Management software that helps Managed Service Providers efficiently manage their clients' desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Desktop Central MSP Offerings
Provides MSPs the ability to monitor and manage their clients' endpoints remotely
Patch Management
Automate patch deployment for over 850 first and third-party applications. Test and roll back patches, track system health status
Power Management
Reduce costs with effective power management. Apply power schemes, shut down inactive computers, and manage desktops remotely
Mobile App
Get all the remote desktop management features right on a smartphone. Download the Android and iOS app
Software Deployment
Deploy software to clients' computers in a click. Support end-users with the self-service portal with remote desktop management software
USB Management
Use remote desktop management to restrict and monitor USB device usage in clients' networks at both consumer and user-level
User Administration
Define roles with selective privilege and delegate users to these roles for effective remote desktop management.
Asset Management
Track granular asset data for hardware and software, including asset usage. Set alerts for changes, use of prohibited software, etc
Configurations
With 50 pre-defined configurations and 100s of scripts in the script repository, remotely manage desktops for any environments
Help Desk Integration
Integrate the remote desktop manager with PSA to close tickets at lightning speed and meet SLAs faster than ever.
Remote Control
The tool provides a built-in remote control feature. Troubleshoot remote PCs with the help of chat, video, audio, shortcuts, etc
Reports
Completely configure as well as generate a new report based on the criteria, in addition to more than 130 out-of-the-box reports
Prohibit Applications
Uninstall existing prohibited software from the network or completely block them from executing at the first place.
Mobile Device Management Add-On
Manage Apple, Android, Windows, & Chrome Devices
Device Enrollment
Enroll devices manually, in bulk, or make users self-enroll their iOS or Android devices with two factor authentication.
Asset Management
Scan to fetch the details of installed apps, enforced restrictions, installed certificates and device hardware details.
App Management
Distribute in-house and store apps to devices, assign redemption codes for commercial apps, and more.
Security Management
Configure stringent security policies such as a passcode, device lock, and more to protect corporate data from outside threats.
Profile Management
Create and configure policies and profiles for different departments/roles and associate them with appropriate groups.
Audit and Reports
Audit mobile devices with out-of-the-box reports such as rooted Devices, devices with blacklisted apps, etc.
Patch Management
Automate patch deployment for over 850 first and third-party applications. Test patches, roll back deployed ones, track system health statuses, and more.
Software Deployment
Remotely deploy applications to client computers from the Remote Monitoring & Management (RMM) software. Find the pick among thousands in our repository. Support end-users with a self-service portal.
Mobile Device Management
Manage Android, iOS, and Chrome devices. Wipe, lock, geo-track remote devices, enforce passwords and encrypted backup, restrict camera, etc.
Professional Services Automation (PSA) Integration
Integrate RMM software with ManageEngine's own PSA and manage the clients, billing, projects, tickets, and SLAs with ease.
Asset Management
Track granular asset data for hardware and software, including usage statistics, blacklisted applications, warranty, licenses etc. through our RMM software
Remote Control
Dedicated, built-in, single-click remote control feature for the RMM software with video and audio call support, file-transfer, shortcuts, ability to record sessions, etc.
Power Management
Go green with effective power management by applying power schemes, shutting down inactive computers, and getting system uptime report.
USB Device Management
Restrict and control the usage of USB devices(mouse, keyboard, storage devices etc.) in the network both at the user and computer level.
Configurations
With 50 pre-defined configurations and over 100s of scripts in the script-repository, baseline and manage any and all types of customer environments.
Frequently Asked Questions
What is the difference between Desktop Central Standalone and Desktop Central MSP version?
While Desktop Central MSP is meant for managing multiple endpoints across several clients for MSPs, Desktop Central is for managing computers of a single customer.
How is customer data protected in Desktop Central MSP?
Each customer, managed under Desktop Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers’ data.
Can I view multiple monitors of a remote computer simultaneously?
Yes, the user can view multiple monitors of a remote computer simultaneously by using the Remote Control feature. The user can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer
On which browsers can I use the Remote Control feature of Desktop Central MSP?
The users can use the Remote Control feature on the following browsers:
- Internet Explorer
- Mozilla Firefox
- Google Chrome
How to add a domain?
Installing a distribution server in a remote office is a must for adding a domain. Select domain under global setting from the Admin tab. Choose Active Directory or Workgroup. Add Domain.
How do I install Desktop Central MSP?
Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Desktop Central MSP.
To make it even better, Kidan even provides advice on top of it all!
Get in touch with us to know more.
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