Zoho Desk

Empower Businesses to Deliver High-end Customer Experience

A cloud-based help desk solution, suitable for businesses of all sizes. Its key features include customer support tickets management , a customer support portal, contract management and report generation. Zoho Desk collates interactions from all communication mediums such as email, phone, chat, social media, a self-service portal, forums and forms and presents them in one place.

Key Features

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Ticket Management

Track customer requests across different channels, products, brands, departments, and more.

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Automation

Fully automate processes and handle repetitive activities to save time and effort.

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Security

Protect customers' data while giving team all necessary information it needs.

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Zia

Help support team for efficient services with thoughtfully built AI.

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Extensibility

Share data on Zoho Desk by integrating it with all the other software the team uses.

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Self-Service

knowledge based system to help customers to find quick answers.

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Insights & Impact

Get all insights of team's performance through reports and dashboards.

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Agent Productivity

Equipped with features agents need to collaborate, communicate, and secure customer relationships.

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Customization

Fully customize help desk for how it looks and feels, but also how it behaves.

Omnichannel

Manage customer interactions across multiple channels such as email, chat, phone, social media, and website. Respond and perform follow-up activities through a single dashboard.

Workflow Automation

Automate all manual processes, and manage complex cross-functional services. Spot bottlenecks in workflow and track accountability at all times.

Platform

Integrate Zoho Desk with other tools in use and add custom capabilities through REST APIs. It also allow to build own help desk based internal apps through SDKs. Use that creativity!

Self-Service

Implement a knowledge base, user community, and AI capabilities into business website, SaaS product, and mobile app, to help customers find answers quickly.

Artificial Intelligence

Proactively prioritize support tickets, analyze customer profiles, and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.

Frequently Asked Questions

What is Help Desk?

Help Desk is a department in a organization that handles customers’ interactions on a product or service. Customers contact the help desk when they have a question or a problem and a product expert addresses the question to the customer’s satisfaction.

What is Zoho Desk?

Zoho Desk is a web-based help desk that assist to manage customer support activities efficiently through a single platform. 

Which browsers does Zoho Desk support?

Zoho Desk is compatible with the following browsers :

  • Google Chrome | Version 60 and above
  • Mozilla Firefox | Version 44 and above
  • Microsoft Edge | Version 12 and above
  • Safari | Version 9 and above
  • Opera | Version 45 and above

What is Ticket?

Tickets are support requests that are submitted by customers. They contain the support conversations, as well as other properties, such as priority, category, and status. Tickets can be problems, feature requests, or questions.

How to get start with Zoho Desk?

Being the Swiss partner of Zoho, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of Zoho Desk.

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