For Efficient Support Teams and Satisfied Customers

ManageEngine SupportCenter Plus is a powerful, web-based customer support and service solution . SupportCenter Plus offers to customer service all functionalities that are required for first-class customer service: The software combines help desk functionalities / trouble ticketing , contact management as well as contract and SLA management in a cost-effective and uncomplicated solution package.

Using the integrated knowledge database and a product catalog , you give your customer advisors exactly the information they need to process customer inquiries through to the end of the case.

Regardless of which communication channel a customer uses: With SupportCenter Plus, the support team is optimally equipped to keep track of emails, phone calls, inquiries via the customer portal, in forums or on Twitter. Help all customers quickly, competently and effectively - with a single, central console.

What You Can Expect

SupportCenter Plus Key Features

Some Perks

SupportCenter Plus Advantages

Some Features

A Glance of SupportCenter Plus

image

Mobile access

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones.

image

Live Chat

Product live chat enables the control of tickets in real-time through contact between service reps and end-users.

image

Add-ons & integrations

Allow apps in the enterprise to speak to SupportCenter Plus and share data using the SupportCenter Plus APIs.

Editions

The Right Edition for Your Requirements

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Features of SupportCenter Plus

Main Features

image

Multi-channel support

Get one view of customer interaction irrespective of the communication mode chosen by customers.

image

User Surveys

Create and plan general or request-specific surveys, and gather feedback to improve customer support.

image

Reports, dashboards and KPIs

Get to know every information of help desk through intuitive & real-time Reports & Dashboards.

image

Request tracking

Automates the process of creating, organizing, tracking requests into a seamless process.

image

Request Life Cycle

Using a drag-and-drop canvas, visually design the entire request lifecycle, including various stats and transitions.

image

Time tracking and billing

Track the time spent for all customers at one place. Use filters to drill down the time entries.

image

Portal

Lets organization's each division define the service-specific configuration and work as independent units.

image

Knowledge base Management

Create a knowledge base efficiently and conveniently by grouping ideas by subject for easy access.

image

Field Management

Provide quicker on-site services with Zoho/Google Maps and prevent unnecessary or canceled trips.

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Available Editions of SupportCenter Plus

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

SupportCenter Plus Standard Edition - Subscription Model

SupportCenter Plus Professional Edition - Subscription Model

SupportCenter Plus Enterprise Edition - Subscription Model

SupportCenter Plus Standard Edition - Multi-Language

SupportCenter Plus Professional Edition - Multi-Language

SupportCenter Plus Enterprise Edition - Multi-Language

SupportCenter Plus Addons - Subscription Model

SupportCenter Plus Multi-Language Addons - Subscription Model

SupportCenter Plus Zoho Reports Addon - Yearly Subscription

SupportCenter Plus Zoho Assist Addon - Subscription Model

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

SupportCenter Plus Help Document

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Fill up the form to get a personalized Quote, that best suits your requirements

Add-ons

This field is for validation purposes and should be left unchanged.

How We May Help You ?

Customer Service & Support

We value and believe in the relationships we have with our customers as they represent the most crucial part of our organization.

01.
Email

Kidan provides customer service and support via email. To contact our support teams,  please feel free to send us an email to the below addresses:

02.
Call us

A telephone hotline is available to our customers to receive immediate support and advise during business hours and days :

Telephone: +41 22 519 64 01
Business days: Monday – Friday
Business hours: 8:00 AM – 5:00 PM (Swiss time)

03.
Live Chat

We also provide a live chat to ensure you get a quick response. You can reach us through our live chat widget on the bottom right of your screen. The availability of our chat support is:

  • Monday – Friday
  • 8:00 AM to 5:00 PM Swiss Time

FAQ's

Frequently Asked Questions

What is the purpose of SupportCenter Plus?

The two main focus of ManageEngine SupportCenter Plus are;

  • Request Tracking

  • Customer Account Management

Using the above modules, support reps and administrators can resolve complex issues in no time, thus reducing end-user frustration arising due to a time-consuming issue resolving process. Besides, administrators can also keep track of the customers’ changing needs and modify their services to suit their requirements.

What are modes of creating requests in SupportCenter Plus?

SupportCenter Plus provides 4 simple ways of creating a request.

  1. Phone – The ticket can be created by the Support Staff
  2. Email – Automatic Conversion of Emails to Tickets
  3. Forums – SupportCenter Plus can be integrated with phpBB forums and forum posts can be automatically converted to tickets
  4. Self-Service Portal – Ticket submission thorough integrated web forms and customer self-service Portal.

Is the Timesheet Tab available to all users?

The Timesheets tab will be available only to the Global and Business Unit administrators.

SupportCenter Plus can be used for which industries?

  • Educational Institutes
  • Financial Institutes
  • Hospitals
  • Manufacturing
  • Retail
  • Information Technology
  • Telecom

How to host SupportCenter Plus?

Hosting ways:

  1. Intranet
  2. Internet
    2.1. On the WAN
    2.2. On the DMZ

How do I install SupportCenter Plus?

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of SupportCenter Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the
conversation?

Thank you for your interest in ManageEngine's SupportCenter Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.