ManageEngine ServiceDesk Plus MSP

1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account.
2. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “[email protected]” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
3. For each account, create a mail alias in the mail server which maps to the email address “[email protected]”. Eg: [email protected] as an alias for Account1 which maps to “[email protected]”.
4. When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests.
5. Once a requester sends a mail, it will be received at the mail server
6. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

When you install and start ServiceDesk Plus – MSP for the first time, it detects all the domains in your network and from the neighboring network of the server on which it is installed.

Click Admin -> Windows Domain Scan to list all the domains.

You can also enter the domain controller information, login name, and password on editing the domain you want to scan. The login name and password should be a domain admin login name and password. 

• Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
• Step 2: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the backup.
  

Where, ServiceDesk Plus-Home -> C:\ManageEngine\ServiceDeskPlus-MSP [Screenshot]

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory.

This backup file contains information such as the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 7 and Build 7500 of ServiceDesk Plus – MSP looks like this
backup_servicedesk_7500_fullbackup_02_24_2009_07_51.data

The benefits of integrating ServiceDesk Plus – MSP with Endpoint Central (Formerly Desktop Central) (DC) are,

1. Easy to deploy software on workstations
2. Sync the IT Asset information on DC with ServiceDesk Plus – MSP

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account.
2. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “[email protected]” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
3. For each account, create a mail alias in the mail server which maps to the email address “[email protected]”. Eg: [email protected] as an alias for Account1 which maps to “[email protected]”.
4. When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests.
5. Once a requester sends a mail, it will be received at the mail server
6. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

When you install and start ServiceDesk Plus – MSP for the first time, it detects all the domains in your network and from the neighboring network of the server on which it is installed.

Click Admin -> Windows Domain Scan to list all the domains.

You can also enter the domain controller information, login name, and password on editing the domain you want to scan. The login name and password should be a domain admin login name and password. 

• Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
• Step 2: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the backup.
  

Where, ServiceDesk Plus-Home -> C:\ManageEngine\ServiceDeskPlus-MSP [Screenshot]

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory.

This backup file contains information such as the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 7 and Build 7500 of ServiceDesk Plus – MSP looks like this
backup_servicedesk_7500_fullbackup_02_24_2009_07_51.data

The benefits of integrating ServiceDesk Plus – MSP with Endpoint Central (Formerly Desktop Central) (DC) are,

1. Easy to deploy software on workstations
2. Sync the IT Asset information on DC with ServiceDesk Plus – MSP

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account.
2. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “[email protected]” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
3. For each account, create a mail alias in the mail server which maps to the email address “[email protected]”. Eg: [email protected] as an alias for Account1 which maps to “[email protected]”.
4. When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests.
5. Once a requester sends a mail, it will be received at the mail server
6. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

When you install and start ServiceDesk Plus – MSP for the first time, it detects all the domains in your network and from the neighboring network of the server on which it is installed.

Click Admin -> Windows Domain Scan to list all the domains.

You can also enter the domain controller information, login name, and password on editing the domain you want to scan. The login name and password should be a domain admin login name and password. 

• Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
• Step 2: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the backup.
  

Where, ServiceDesk Plus-Home -> C:\ManageEngine\ServiceDeskPlus-MSP [Screenshot]

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory.

This backup file contains information such as the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 7 and Build 7500 of ServiceDesk Plus – MSP looks like this
backup_servicedesk_7500_fullbackup_02_24_2009_07_51.data

The benefits of integrating ServiceDesk Plus – MSP with Endpoint Central (Formerly Desktop Central) (DC) are,

1. Easy to deploy software on workstations
2. Sync the IT Asset information on DC with ServiceDesk Plus – MSP

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account.
2. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “[email protected]” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
3. For each account, create a mail alias in the mail server which maps to the email address “[email protected]”. Eg: [email protected] as an alias for Account1 which maps to “[email protected]”.
4. When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests.
5. Once a requester sends a mail, it will be received at the mail server
6. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

When you install and start ServiceDesk Plus – MSP for the first time, it detects all the domains in your network and from the neighboring network of the server on which it is installed.

Click Admin -> Windows Domain Scan to list all the domains.

You can also enter the domain controller information, login name, and password on editing the domain you want to scan. The login name and password should be a domain admin login name and password. 

• Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
• Step 2: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the backup.
  

Where, ServiceDesk Plus-Home -> C:\ManageEngine\ServiceDeskPlus-MSP [Screenshot]

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory.

This backup file contains information such as the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 7 and Build 7500 of ServiceDesk Plus – MSP looks like this
backup_servicedesk_7500_fullbackup_02_24_2009_07_51.data

The benefits of integrating ServiceDesk Plus – MSP with Endpoint Central (Formerly Desktop Central) (DC) are,

1. Easy to deploy software on workstations
2. Sync the IT Asset information on DC with ServiceDesk Plus – MSP

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account.
2. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “[email protected]” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
3. For each account, create a mail alias in the mail server which maps to the email address “[email protected]”. Eg: [email protected] as an alias for Account1 which maps to “[email protected]”.
4. When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests.
5. Once a requester sends a mail, it will be received at the mail server
6. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

When you install and start ServiceDesk Plus – MSP for the first time, it detects all the domains in your network and from the neighboring network of the server on which it is installed.

Click Admin -> Windows Domain Scan to list all the domains.

You can also enter the domain controller information, login name, and password on editing the domain you want to scan. The login name and password should be a domain admin login name and password. 

• Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
• Step 2: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the backup.
  

Where, ServiceDesk Plus-Home -> C:\ManageEngine\ServiceDeskPlus-MSP [Screenshot]

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory.

This backup file contains information such as the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 7 and Build 7500 of ServiceDesk Plus – MSP looks like this
backup_servicedesk_7500_fullbackup_02_24_2009_07_51.data

The benefits of integrating ServiceDesk Plus – MSP with Endpoint Central (Formerly Desktop Central) (DC) are,

1. Easy to deploy software on workstations
2. Sync the IT Asset information on DC with ServiceDesk Plus – MSP

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

1. Create an email account, say “ServiceDesk” in your mail server. Configure a password for this account.
2. Configure the settings in ServiceDesk Plus – MSP software using Admin -> Mail Server Settings -> Incoming. Specify the email address as “[email protected]” and the username as “ServiceDesk”. Select the protocol through which you prefer to fetch the messages say, POP or IMAP.
3. For each account, create a mail alias in the mail server which maps to the email address “[email protected]”. Eg: [email protected] as an alias for Account1 which maps to “[email protected]”.
4. When creating accounts, for each account, enter the mail alias that you created for that account as the ‘support e-mail address’. This is the address to which the requesters from an account will send their e-mail requests.
5. Once a requester sends a mail, it will be received at the mail server
6. ServiceDesk Plus – MSP will fetch emails at regular intervals from your e-mail address and automatically convert them into tickets for the corresponding account.

When you install and start ServiceDesk Plus – MSP for the first time, it detects all the domains in your network and from the neighboring network of the server on which it is installed.

Click Admin -> Windows Domain Scan to list all the domains.

You can also enter the domain controller information, login name, and password on editing the domain you want to scan. The login name and password should be a domain admin login name and password. 

• Step 1: Stop ManageEngine ServiceDesk Plus – MSP service.
• Step 2: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the backup.
  

Where, ServiceDesk Plus-Home -> C:\ManageEngine\ServiceDeskPlus-MSP [Screenshot]

Once the backup is complete, a backup file with .data extension is placed in the Backup folder under ServiceDesk Plus – MSP Home directory.

This backup file contains information such as the Build number of ServiceDesk Plus – MSP, and also the date and time when the backup was performed.

The format of the backup file is shown below,
Backup_ ServiceDesk_ [Build number] _Month _date _ Year _ Hour _Minutes

For example, a backup taken in Version 7 and Build 7500 of ServiceDesk Plus – MSP looks like this
backup_servicedesk_7500_fullbackup_02_24_2009_07_51.data

The benefits of integrating ServiceDesk Plus – MSP with Endpoint Central (Formerly Desktop Central) (DC) are,

1. Easy to deploy software on workstations
2. Sync the IT Asset information on DC with ServiceDesk Plus – MSP

Being the Swiss partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus MSP.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.