ADSelfService Plus

Easy and Efficient Self-service Password Management

ManageEngine ADSelfService Plus is secure web-based software that allows users to reset their password in Microsoft Active Directory themselves . The software also enables users to unlock their own account and maintain personal contact information such as telephone numbers in the Active Directory. In addition, ADSelfService Plus gives users secure access to company applications such as Microsoft 365, Salesforce and G Suite with one click - thanks to AD-based Single Sign On (SSO).

For administrators, ADSelfService Plus offers detailed audit reports and administration functions that guarantee secure passwords and an equally secure password reset.

What You Can Expect

Possible Uses of ADSelfService

Advantages

Advantages of Self-Service Password Management Solution

Highlight Features

A Glance of ADSelfService Plus

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Password management

Self-service password reset Enable users to reset their Active Directory passwords themselves.

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Active Directory Self-Service

Directory updates as self-service Offer users a secure portal through which they can update their AD profile information themselves.

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One Identity

Enterprise Single Sign-On enable your users to access multiple company applications with a single identity via single sign-on.

Editions

ADSelfService Plus is Available in 3 variants

FAQ's

Frequently Asked Questions

How does ADSelfService Plus work? What is enrollment process?

Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

What are Enrollment and Non-Enrollment process ?

ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

  • Enrollment Requiring Services:
    • Self-Service Password Reset
    • Self-Service Account Unlock
  • Non-Enrollment Services:
    • People Search
    • Self-Service Active Directory Update
    • Password Expiration Notification

Registration is needed to use the primary functions of ADSelfService Plus.

How ASSelfService identify me the event of a forgotten password?

When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

    What if I want to change my Enrollment Data?

    Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

    How do I install ADSelfService Plus?

    Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

    To make it even better, Kidan even provides advice on top of it all!

    Get in touch with us to know more.

    Want to continue the
    conversation?

    Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

      We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
    • This field is for validation purposes and should be left unchanged.

    Features ADSelfService Plus

    Password Management

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    Self-service password reset

    Employees reset their login password themselves if they are lost

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    Expiring password

    Users will receive an email notification before their password expires

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    Two-factor authentication for Windows logons

    Users authenticate themselves with their Windows credentials and a time-based code before they can access their Windows computer.

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    Single sign-on for cloud applications

    Users get secure and efficient access to cloud applications with just one click.

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    Real-Time Password Synchronizer

    Cross-platform synchronization of password or account changes in real time

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    Unlock your own account

    Users who have locked themselves out of their account can unlock it again themselves

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    Mobile password management

    Apps for smartphones enable the user to unlock his account without access to his computer

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    User identity verification during password reset

    Secure, multi-stage verification process during password reset / account activation

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    Strong password guidelines

    ADSelfService Plus shows the security of passwords as they are entered and can enforce secure passwords

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    Secure connection with SSL

    The web connection can be encrypted

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    Identity verification via SMS / email

    A security code is sent when you reset your password or unlock your account

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    Credential provider / GINA extension

    A direct link to reset your password will appear on the Windows login screen

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    Update of the cached credentials

    ADSelfService Plus automatically updates the cached Windows credentials when the password is reset.

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    Password reset for inactive users

    Passwords can be reset automatically when they expire

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    Automated backups

    Depending on the setting, ADSelfService Plus regularly creates backups of the internal database

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    AD password reports

    Detailed information on all password activities - as a report or by email

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    User and registration reports

    Status reports inform administrators about expired passwords, inactive users, etc.

    Active Directory Self Service

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    Update your own AD data

    Users can change their password, contact and personal data independently

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    Search AD users

    Employees can use the user search to find the current contact details of colleagues

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    Manage email groups

    Users can subscribe to or unsubscribe from email distribution lists that are shared with them

    FAQ's

    Frequently Asked Questions

    How does ADSelfService Plus work? What is enrollment process?

    Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

    To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

    What are Enrollment and Non-Enrollment process ?

    ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

    • Enrollment Requiring Services:
      • Self-Service Password Reset
      • Self-Service Account Unlock
    • Non-Enrollment Services:
      • People Search
      • Self-Service Active Directory Update
      • Password Expiration Notification

    Registration is needed to use the primary functions of ADSelfService Plus.

    How ASSelfService identify me the event of a forgotten password?

    When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

      What if I want to change my Enrollment Data?

      Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

      How do I install ADSelfService Plus?

      Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

      To make it even better, Kidan even provides advice on top of it all!

      Get in touch with us to know more.

      Want to continue the
      conversation?

      Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

        We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
      • This field is for validation purposes and should be left unchanged.

      ADSelfService Plus is Available in two editions: Standard & Professional

      FAQ's

      Frequently Asked Questions

      How does ADSelfService Plus work? What is enrollment process?

      Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

      To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

      What are Enrollment and Non-Enrollment process ?

      ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

      • Enrollment Requiring Services:
        • Self-Service Password Reset
        • Self-Service Account Unlock
      • Non-Enrollment Services:
        • People Search
        • Self-Service Active Directory Update
        • Password Expiration Notification

      Registration is needed to use the primary functions of ADSelfService Plus.

      How ASSelfService identify me the event of a forgotten password?

      When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

        What if I want to change my Enrollment Data?

        Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

        How do I install ADSelfService Plus?

        Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

        To make it even better, Kidan even provides advice on top of it all!

        Get in touch with us to know more.

        Want to continue the
        conversation?

        Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

          We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
        • This field is for validation purposes and should be left unchanged.

        ADSelfService Plus Standard Edition (Annual Subscription)

        ADSelfService Plus Professional Edition (Annual Subscription)

        ADSelfService Plus Add-On SMS Gateway (Perpetual)

        FAQ's

        Frequently Asked Questions

        How does ADSelfService Plus work? What is enrollment process?

        Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

        To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

        What are Enrollment and Non-Enrollment process ?

        ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

        • Enrollment Requiring Services:
          • Self-Service Password Reset
          • Self-Service Account Unlock
        • Non-Enrollment Services:
          • People Search
          • Self-Service Active Directory Update
          • Password Expiration Notification

        Registration is needed to use the primary functions of ADSelfService Plus.

        How ASSelfService identify me the event of a forgotten password?

        When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

          What if I want to change my Enrollment Data?

          Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

          How do I install ADSelfService Plus?

          Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

          To make it even better, Kidan even provides advice on top of it all!

          Get in touch with us to know more.

          Want to continue the
          conversation?

          Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

            We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
          • This field is for validation purposes and should be left unchanged.

          FAQ's

          Frequently Asked Questions

          How does ADSelfService Plus work? What is enrollment process?

          Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

          To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

          What are Enrollment and Non-Enrollment process ?

          ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

          • Enrollment Requiring Services:
            • Self-Service Password Reset
            • Self-Service Account Unlock
          • Non-Enrollment Services:
            • People Search
            • Self-Service Active Directory Update
            • Password Expiration Notification

          Registration is needed to use the primary functions of ADSelfService Plus.

          How ASSelfService identify me the event of a forgotten password?

          When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

            What if I want to change my Enrollment Data?

            Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

            How do I install ADSelfService Plus?

            Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

            To make it even better, Kidan even provides advice on top of it all!

            Get in touch with us to know more.

            Want to continue the
            conversation?

            Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

              We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
            • This field is for validation purposes and should be left unchanged.

            ADSelfService Plus Help Document

            FAQ's

            Frequently Asked Questions

            How does ADSelfService Plus work? What is enrollment process?

            Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

            To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

            What are Enrollment and Non-Enrollment process ?

            ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

            • Enrollment Requiring Services:
              • Self-Service Password Reset
              • Self-Service Account Unlock
            • Non-Enrollment Services:
              • People Search
              • Self-Service Active Directory Update
              • Password Expiration Notification

            Registration is needed to use the primary functions of ADSelfService Plus.

            How ASSelfService identify me the event of a forgotten password?

            When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

              What if I want to change my Enrollment Data?

              Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

              How do I install ADSelfService Plus?

              Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

              To make it even better, Kidan even provides advice on top of it all!

              Get in touch with us to know more.

              Want to continue the
              conversation?

              Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

                We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
              • This field is for validation purposes and should be left unchanged.

              Fill up the form to get a personalized Quote, that best suits your requirements.

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              Customer Service & Support

              We value and believe in the relationships we have with our customers as they represent the most crucial part of our organization.

              01.
              Email

              Kidan provides customer service and support via email. To contact our support teams,  please feel free to send us an email to the below addresses:

              02.
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              A telephone hotline is available to our customers to receive immediate support and advise during business hours and days :

              Telephone: +41 22 519 64 01
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              Business hours: 8:00 AM – 5:00 PM (Swiss time)

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              We also provide a live chat to ensure you get a quick response. You can reach us through our live chat widget on the bottom right of your screen. The availability of our chat support is:

              • Monday – Friday
              • 8:00 AM to 5:00 PM Swiss Time

              FAQ's

              Frequently Asked Questions

              How does ADSelfService Plus work? What is enrollment process?

              Working with computers always involve authentication which is usually done by the user name and password combination. Now, when use ADSelfService Plus to reset Windows password or to unlock your locked-down account, first, the solution has to authenticate identity.

              To do this, the solution uses any or all of the following methods depending on your IT administrator’s preference. Providing the information for the authentication, is called the enrollment process

              What are Enrollment and Non-Enrollment process ?

              ADSelfService Plus services can be categorized as Enrollment Requiring Services & Non-Enrollment Services.

              • Enrollment Requiring Services:
                • Self-Service Password Reset
                • Self-Service Account Unlock
              • Non-Enrollment Services:
                • People Search
                • Self-Service Active Directory Update
                • Password Expiration Notification

              Registration is needed to use the primary functions of ADSelfService Plus.

              How ASSelfService identify me the event of a forgotten password?

              When ADSelfService Plus is used to reset the Windows password or to unlock a locked-down account. First, the solution has to authenticate the identity. To do this, the solution uses any or all of the following methods depending on the IT administrator’s preference. Providing the information for the authentication is called the enrollment process.

                What if I want to change my Enrollment Data?

                Logon to ADSelfService Plus and edit the enrollment data. For example, the security question is “What is your favorite movie?” to which the answer is “Cast Away”. However, now the need to update the answer to “Transformer”, logon, and edit the “Security Answer” any time.

                How do I install ADSelfService Plus?

                Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ADSelfService Plus.

                To make it even better, Kidan even provides advice on top of it all!

                Get in touch with us to know more.

                Want to continue the
                conversation?

                Thank you for your interest in ManageEngine's ADSelfService Plus solution. Please fill out the form below to ask a question or request assistance.

                  We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
                • This field is for validation purposes and should be left unchanged.