Introducing Citrix Software.
Over 400,000 organizations rely on Citrix
Citrix System, Inc provides provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies. Citrix creates software that allows the individuals of an enterprise to work and collaborate remotely regardless of device or network. These tools allow access to Windows desktops and applications independently of the machine they are actually on, and from any device with any operating system.
98% of the Fortune 500
over 400,000 customers
100M users in more than 100 countries
Transforming how people work — maximizing employee experience by increasing productivity and engagement.
From physical workplace to digital workspace solution
When it comes to meeting the needs of the modern workforce, there’s a lot more at stake than simply delivering apps and data. The right digital workspace solution will unlock innovation and engagement, too. It's less about providing options for remote workers or distributed teams, and more about ensuring employees have everything they need to do their best work day in and day out—regardless of location, device or network.
Create a work-from-anywhere experience that actually works
Explore the technology used by thousands of companies to create a simple, secure—and better—way to work
Technology that creates the space to innovate
Empower employees with a workspace platform that unlocks their potential and gives them the tools to thrive. A tailored view of apps and personalized tasks removes distractions and guides people to the work that matters for a more intelligent, fulfilling approach to the workday.
Deliver the always-on network the users need
Work at best with a secure, reliable SD-WAN solution. The digital transformation depends on how well the virtual, cloud, and SaaS apps perform – across the enterprise and in branch locations. It’s time for a secure, high-performance, always-available WAN Edge solution that provides exceptional experience and seamless business continuity.
The Citrix Innovation Award recognizes our most game-changing customers and partners — those who use our technology to reimagine IT, drive business growth, and create new ways of working.
We want to be a data-driven city. We want to add new services. Citrix Workspace allows us to maximize our IT investments.
Kyle EdgeworthDeputy CIO City of Corona
Frequently Asked Questions
What are the support severity level ( SLAs) ?
Technical Support provides a range of targeted response times depending on incident severity called SLAs.
How to escalate a support case ?
to provide the following information in order to accelerate our response to you:
- Case Number
- Business Impact – Help us understand the impact of the issue to your current production users and/or any project deadlines that may be adversely affected as a direct result of the ongoing issue(s)
- Summary – A summary of your request and desired outcome (escalate; speak with a manager, etc.)
- Contact Information –
What self help resources are available ?
What are the definition of builds ?
There are three types of builds: a Private Build, a Point Fix and a Maintenance Build. Each build has a different definition and turnaround time.
- A private build (or engineering build) is a preliminary code fix which is given to a customer when actively working on resolving a customer problem.
- Point Fix is a hotfix found in the internal Citrix knowledge base and delivered in a self-installing package which provides a code fix targeted at a specific end-user issue.
- This is a product build delivered in a self-installing package which provides a code fix targeted for the general public
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