Introducing Citrix Software.

Over 400,000 organizations rely on Citrix

Citrix System, Inc provides provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies. Citrix creates software that allows the individuals of an enterprise to work and collaborate remotely regardless of device or network. These tools allow access to Windows desktops and applications independently of the machine they are actually on, and from any device with any operating system.


98% of the Fortune 500


over 400,000 customers


100M users in 100+ countries

Citrix Offerings

Transforming how people work — maximizing employee experience by increasing productivity and engagement.


Citrix Workspace

Bring all the apps and data into one secure, unified workspace experience that’s personalized for every individual within the business.


Citrix Virtual Apps & Desktops

Power productivity with secure access to high-definition apps and desktops on any operating system or mobile device.


Citrix ADC

Create a flawless end-user experience with traditional and cloud-native apps that perform well and stay secure, across any network or cloud.


Citrix SD-WAN

Deliver an always-on network that will not fail with the WAN Edge solution designed for a reliable and an exceptional end-user experience.

From physical workplace to digital workspace solution

When it comes to meeting the needs of the modern workforce, there’s a lot more at stake than simply delivering apps and data. The right digital workspace solution will unlock innovation and engagement, too. It's less about providing options for remote workers or distributed teams, and more about ensuring employees have everything they need to do their best work day in and day out—regardless of location, device or network.

Create a work-from-anywhere experience that actually works

Explore the technology used by thousands of companies to create a simple, secure—and better—way to work

Technology that creates the space to innovate

Empower employees with a workspace platform that unlocks their potential and gives them the tools to thrive. A tailored view of apps and personalized tasks removes distractions and guides people to the work that matters for a more intelligent, fulfilling approach to the workday.

Empower employees with virtual apps and desktops

Gain flexibility needed with the most comprehensive desktop as a service (DaaS) and VDI options available on the market today. The workforce is changing. Employee needs are evolving. Provide a better way to work with Citrix Virtual Apps and Desktops.

Deliver the always-on network the users need

Work at best with a secure, reliable SD-WAN solution. The digital transformation depends on how well the virtual, cloud, and SaaS apps perform – across the enterprise and in branch locations. It’s time for a secure, high-performance, always-available WAN Edge solution that provides exceptional experience and seamless business continuity.

Application delivery your way

From on-premises to the cloud — consistently and securely. Citrix ADC is the most comprehensive application delivery and load balancing solution for monolithic and microservices-based applications. This can deliver a better user experience, on any device — anywhere.

Ready to talk? We're ready to help.


The Citrix Innovation Award recognizes our most game-changing customers and partners — those who use our technology to reimagine IT, drive business growth, and create new ways of working.

Citrix Logo - Kidan Partners
We want to be a data-driven city. We want to add new services. Citrix Workspace allows us to maximize our IT investments.
Kyle Edgeworth
Deputy CIO City of Corona

Frequently Asked Questions

What are the support severity level ( SLAs) ?

Technical Support provides a range of targeted response times depending on incident severity called SLAs.

How to escalate a support case ?

If you are not satisfied with your Technical Support experience you can raise the case to the attention of the Citrix Technical Support Management Team through Web service Portal, Phone call and email and provide the following information: 

to provide the following information in order to accelerate our response to you:

  • Case Number
  • Business Impact – Help us understand the impact of the issue to your current production users and/or any project deadlines that may be adversely affected as a direct result of the ongoing issue(s)
  • Summary – A summary of your request and desired outcome (escalate; speak with a manager, etc.)
  • Contact Information –

What self help resources are available ?

To quickly look for help go for the knowledge center, product documentation support forums, automated troubleshooting tools and virtual demo centers.

What are the definition of builds ?

There are three types of builds: a Private Build, a Point Fix and a Maintenance Build. Each build has a different definition and turnaround time.

  • A private build (or engineering build) is a preliminary code fix which is given to a customer when actively working on resolving a customer problem. 
  • Point Fix is a hotfix found in the internal Citrix knowledge base and delivered in a self-installing package which provides a code fix targeted at a specific end-user issue.
  • This is a product build delivered in a self-installing package which provides a code fix targeted for the general public

How do I install Citrix?

Being the Swiss Partner of Citrix, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

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