How We May Help You ?

Customer Service & Support

We value and believe in the relationships we have with our customers as they represent the most crucial part of our organization.

01.
Email

Kidan provides customer service and support via email. To contact our support teams,  please feel free to send us an email to the below addresses:

02.
Call us

A telephone hotline is available to our customers to receive immediate support and advise during business hours and days :

Telephone: +41 22 519 64 01
Business days: Monday – Friday
Business hours: 8:00 AM – 5:00 PM (Swiss time)

03.
Live Chat

We also provide a live chat to ensure you get a quick response. You can reach us through our live chat widget on the bottom right of your screen. The availability of our chat support is:

  • Monday – Friday
  • 8:00 AM to 5:00 PM Swiss Time

Already a Customer with our Support Plans?

Our support plans, which can be found below, include a special access to our helpdesk and servicedesk system. The interface will allow you to create tickets, track them, and receive even better customer service and support with dedicated service level agreements (SLAs).

What is your Type of Request ?

In order to be facilitate with the right Service take time to understand the type of service request you are looking for :

Technical Support

Our support teams are at your warm disposition to ensure you get the expertise needed to solve your technical and operations challenges.

Consultation

If you would like to be advised or consulted with our certified experts, Kidan would be glad to support you with your IT and business requirements.

Request for Quote

With 24 key partners like ManageEngine, Zoho, Quest, & Veeam, we would be glad to offer you a quote for our software solutions and/or services.

Software License

Our sales support team will gladly assist you with new sales and software maintenance contract renewal, modification, and upgrade.

Our Support Plans

As a customer-centric company providing end-to-end IT services and solutions, we offer support plans to our clients with the goal of complementing our partners' ones and ensuring stressless experience. The following plans are our standard plans and can be adjusted depending on needs.

Bronze Support

Basic Plan
  • Customer Support: Level 1
    Only during business hours
    (8:00 AM – 5:00 PM)
  • Guaranteed Response Time
    Within 2 business days
  • Discounted Consultants
  • Discounted PM
  • Communication Channels
    Email + Phone + Ticket
  • No Software Maintenance
    (Upgrades, Patches, & Security Fixes)
  • Not Customizable

Silver Support

Intermediate Plan
  • Customer Support: Level 1
    Only during business hours
    (8:00 AM – 5:00 PM)
  • Guaranteed Response Time
    Within 1 business day
  • Discounted Consultants
  • Discounted PM
  • Communication Channels
    Email + Phone + Ticket
  • Software Maintenance: Half-yearly
    (Upgrades, Patches, & Security Fixes)
  • Customizable

Gold Support

Premium Plan
  • Customer Support: Level 1 & 2
    Only during business hours
    (8:00 AM – 5:00 PM)
  • Guaranteed Response Time
    Within 4 business hours
  • Discounted Consultants
  • Discounted PM
  • Communication Channels
    Email + Phone + Ticket
  • Software Maintenance: Quarterly
    (Upgrades, Patches, & Security Fixes)
  • Customizable

Platinium Support

Supreme Plan
  • Customer Support: Level 1 & 2
    365/7/24
  • Guaranteed Response Time
    Within 4 hours
  • Discounted Consultants
  • Discounted PM
  • Communication Channels
    Dedicated Email + Dedicated Phone Number + Ticket
  • Software Maintenance: Quarterly
    (Upgrades, Patches, & Security Fixes)
  • Customizable