The Intelligent ServiceDesk Plus: The Powerful ITSM Technology
For a competitive edge, organizations are more and more integrating digital technology such as mobile and IoT device to stay on top. The more the advancement of technology the more the success of the organization relies on these digital initiatives. Which in turn increase the responsibility of the IT Team to ensure the smooth running of business operations.
However, even some of the most robust IT teams struggle because they have a different tool for each section of their IT infrastructure (application, network, server, database, etc.) with no integration between these solutions. This siloed approach forces IT admins to wade through a multitude of reports, notifications, and alerts without gaining real-time, contextual visibility into what is happening in their IT environment. A non-integrated IT environment will eventually lead to inconsistent service delivery, a sub-optimal user experience, and even delays in service restoration.
IT Service Desk is the ultimate solution to integrate the business operations and IT infrastructure and allow to gain the practical advantage of IT solutions for the business. Alignign IT environment with service desk enable IT admins to centralize control and to gain the real time visibility into organizations's It infrastructure. This implementation helps streamline notifications, alarms, alerts and reports by channeling them through the service desk to be categorized, prioritized, and assigned to corresponding technicians accordingly.
Benefits
Benefits of ITSM Integrations
Native Integrations
The Indeginious IT integrations of ServiceDesk Plus
ServiceDesk Plus offers robust integrations with leading business apps from ManageEngine to provide a 360-degree view and control of IT infrastructure. It has made possiblle networks, desktop and applications management easy from your IT help desk console. It also allows quick access to advanced service desk analytics.
Business Integrations
The Business Integrations of ServiceDesk Plus
ServiceDesk Plus offers convenient ITSM Integration that connects it with your organization's business processes. Build a service experience where your business tools interact seamlessly with the service desk, reducing the gap between service management and business processes. ServiceDesk Plus integrates with the top business applications, and with its REST APIs, you can expand your ITSM boundaries anywhere.
Frequently Asked Questions
What is ITSM integration?
It is a set of principles and policies that aim to provide the right mix of people, processes, and technology to deliver IT support to users.
What is ITSM system?
IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT).
Why do I need to implement an ITSM solution?
In order for IT to respond quickly and effectively, it is important to have a solution that allows for agile service management and that interconnects users and the technical team in an increasingly simple and quick way.
What are the benefits of ITSM integration from business point of view?
- It increases operational efficiency.
- Align the entire business process.
- Automate operations.
- Enhance Customer Experience.
How to access ServiceDesk Plus?
Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.
To make it even better, Kidan even provides advice on top of it all!
Get in touch with us to know more.
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