IT Service Management and Help Desk Software

ServiceDesk Plus is a top-notch software that maps all aspects of professional IT support . Thousands of companies worldwide are already using the efficient IT service management solution to offer their users first-class support.

This web-based help desk software is ITIL-compliant and can be used in a variety of ways thanks to extensive functions: ServiceDesk Plus contains a ticket system, various asset management functions such as inventory, license management or order and contract management as well as a service catalog, CMDB and a knowledge database - all in one inexpensive package. This user-friendly tool quickly record inquiries or fault reports by email or via the integrated web portal.

ServiceDesk Plus automates many processes such as the distribution of inquiries, status reports or compliance with SLA rules. The multilingual, turnkey solution enables the user help desk or customer service to deal with incidents quickly and efficiently and serves as a central point of contact. Helpdesk customers can view the current status of their ticket processing at any time via a self-service portal . Instructions and documentation or information on maintenance work can also be stored here.

What You Can Expect

ServiceDesk Plus Feature Points

Some Perks

ServiceDesk Plus Advantages

Some Features

An Overview of Service Desk Plus

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Incident Management

Report incidents, set SLAs, automate workflows as much as possible and quickly restore normal operations.

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Service Catalog

Overview of IT services offered, administration of services - from application to delivery.

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Service Desk Reports

Pre-built or custom reports provide information on help desk performance or SLA violations.

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Problem Management

Bundle related incidents and identify the cause.

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Configuration Management Database (CMDB)

Manage all assets with their configurations.

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Integrations

Context-dependent integrations with other ManageEngine solutions enable a complete IT overview.

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Change Management

Plan changes and organize their implementation in order to avoid unexpected impairments.

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IT Project Management

Plan IT projects including resources, track and monitor progress and integrate tickets and changes into projects.

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Asset Management

Find IT and non-IT assets and manage them from a central location.

Editions

The Right Edition for Your Requirements

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
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Features ServiceDesk Plus

ITIL Functions

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Incident Management

Report incidents, set SLAs, automate workflows as much as possible and quickly restore normal operations.

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Configuration Management Database (CMDB)

Manage all assets with their configurations.

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Enterprise Service Management

Create independent service desk instances for other departments with their own templates and automations.

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IT Project Management

Plan IT projects including resources, track and monitor progress and integrate tickets and changes into projects.

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Service Catalog

Overview of IT services offered, administration of services - from application to delivery.

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IT Release Management

Align releases with the change management process to implement them faster.

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Problem Management

Bundle related incidents and identify the cause.

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Change Management

Plan changes and organize their implementation in order to avoid unexpected impairments.

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Web-Based Help Desk

The Trouble Ticketing functions of ServiceDesk Plus at a glance.

Self Service

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Self-service portal for users

Ticket creation, ticket status display and “do-it-yourself” solutions for simple problems

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Custom domains

Easy access for users through a custom URL in the company domain

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Live chat

Collaboration and interaction between technicians and end users via the in-product live chat - in real time

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Native mobile apps

ServiceDesk Plus iOS, Android and Windows apps make it possible to read and edit tickets on a smartphone or tablet

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Knowledge base

Document proven solutions and workarounds for known / recurring problems and use them for faster problem resolution

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ZOHO Cliq

Zoho's team communication tool can be used as an effective support channel

Automation

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Ticket rules and parsing of emails

Define rules and workflows for ticket assignment, analyze email content and use it as ticket parameters

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SLA management

Define service level agreements, forward overdue tickets (soon) and escalate them

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Visualize change workflows

Design change workflows using drag and drop - with multiple stages and statuses as well as actions such as notifications, field updates and approvals

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Automated ticket routing

Ticket creation from emails, chats, entries in the web portal or alarms from other ManageEngine products or according to defined rules

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Regular / preventive maintenance

Automatic creation of tickets (with predefined request parameters) for regular maintenance work

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Data archiving

Auto-archiving of closed tickets ensures a continuously high performance of ServiceDesk Plus

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Smart notifications

Notify technicians and users of specific events with custom emails and SMS

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Request Life Cycle

Design the ticket lifecycle using drag & drop and define conditional actions for status changes

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Problem life cycle

Use drag & drop to visually design life cycles for problem management in order to optimize IT problem-solving processes

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Kanban view

Visualize tickets to be processed and manage them with interactive, graphic columns

Individual Adjustments

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Individual access rights

Grant users the necessary view and access rights for requests, problems, changes, contracts, IT assets, solutions and reports

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Custom ticket templates

Create and manage dynamic ticket templates with the associated workflows, activities and approvals

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Multisite support

A central solution for help desk teams from different countries and locations with individually adapted rules, workflows and SLAs

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Custom actions

Define actions including tasks, webhooks and notifications that are carried out automatically - throughout the entire ticket life cycle

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Service desk appointment planner

Technicians can manage service requests, tasks, vacation times and reminders centrally via the integrated calendar

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AD & LDAP

Adopt user and user data from directory services, provide authentication and single-sing-on solutions

Asset Management

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Manage IT inventory

Management of all hardware and software

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License management of IT assets

Manage software licenses and product keys, comply with license agreements and renew them in good time

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Automated asset discovery

Automatic detection of the entire inventory in the network - from Windows, Linux or Mac computers to printers to routers and switches

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Rental of IT assets

Manage and track assets that are temporarily loaned out during the loan period

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Software asset management

Manage software assets - from purchase to deployment, use and maintenance to disposal

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Remote control and system tools

Routinely carry out maintenance actions with the help of system tools such as Advanced Remote Control, Chats, Asset Scan, System Manager, Wake-on-Lan

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Manage order processes

Manage orders, track approval processes and delivery status

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Contract management

Manage all supplier contracts and expiration dates at a glance

Integrations in ManageEngine Solutions

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Desktop & mobile device management plug-in

Execute patch updates, software installations and mobile device management tasks directly from ServiceDesk Plus

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Active Directory Management

The integration with ADManager Plus extends the ticketing functions with activities for AD user management

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Network monitoring tools

Integrate OpManager and Applications Manager and include network monitoring incidents directly as trouble tickets

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Privileged password management

Integration with Password Manager Pro ensures compliance through strict authentication procedures for remote sessions from ServiceDesk Plus

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AD self-service

With the integration of ADSelfService Plus, users can maintain their contact data in the Active Directory themselves

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Analysis and visualization

Simple drag-and-drop user interface to create insightful reports and dashboards from your IT help desk data - no code generation required

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ZIA for ITSM

Virtual support staff for your IT service desk - for shorter response times and higher user satisfaction

More Integrations

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Microsoft Outlook add-in

With the add-in, help desk activities can be carried out directly from the Outlook or Microsoft 365 mailbox

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Jira

Jira questions can be linked to queries from ServiceDesk Plus

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Actions for Microsoft 365 messages

Support requests can be processed directly in the Outlook or Microsoft 365 mailbox using action buttons

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Service desk interface

Public, web-based APIs enable developers to integrate and connect ServiceDesk Plus with monitoring tools, etc.

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Microsoft 365 calendar

Automatic creation of Microsoft 365 calendar entries from reminders in ServiceDesk Plus and synchronization of reminders and vacation times between the two calendars

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Microsoft Teams

ServiceDesk Plus can be integrated into the Microsoft Teams Workspace to make it easier for users to access the service desk

Reports & Dashboards

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Service desk reports

Pre-built or custom reports provide information on help desk performance or SLA violations

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Inventory reports

Preconfigured, customized or query reports help to keep important key figures in IT asset management under control

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Advanced Analysis Reports

In-depth analysis of IT service desk data and creation of visually appealing reports and dashboards using drag & drop

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Surveys and survey reports

General surveys or surveys related to specific types of inquiries

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Available Editions of ServiceDesk Plus

Feature comparison ServiceDesk Plus: on-premise vs. cloud version

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

ServiceDesk Plus Standard Edition English & Multi-Language (Annual Subscription)

ServiceDesk Plus Professional Edition English & Multi-Language (Annual Subscription)

Add-on for Professional Edition (Annual Subscription)

ServiceDesk Plus Enterprise Edition English & Multi-Language (Annual Subscription)

ServiceDesk Plus UEM Remote Access Plus Add-on (Annual Subscription)

ServiceDesk Plus Zoho Analytics Cloud Add-on (Annual Subscription)

Analytics Plus add-on for ServiceDesk Plus

ServiceDesk Plus Active Directory Management Add-on (Annual Subscription)

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

ServiceDesk Plus Help Document

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Let us know about your requirements and get a very exclusive offer!

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How We May Help You ?

Customer Service & Support

We value and believe in the relationships we have with our customers as they represent the most crucial part of our organization.

01.
Email

Kidan provides customer service and support via email. To contact our support teams,  please feel free to send us an email to the below addresses:

02.
Call us

A telephone hotline is available to our customers to receive immediate support and advise during business hours and days :

Telephone: +41 22 519 64 01
Business days: Monday – Friday
Business hours: 8:00 AM – 5:00 PM (Swiss time)

03.
Live Chat

We also provide a live chat to ensure you get a quick response. You can reach us through our live chat widget on the bottom right of your screen. The availability of our chat support is:

  • Monday – Friday
  • 8:00 AM to 5:00 PM Swiss Time

FAQ's

Frequently Asked Questions

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management software. It offers an Integrated Package with Incident Management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point.

What are the versions of ServiceDesk Plus?

Service Desk plus is available in Cloud, On-Premise and,  MSP Version. ServiceDesk Plus MSP is IT help desk software that is designed specifically for Managed Service Providers (MSP).

Is ServiceDesk Plus free?

ServiceDesk Plus Standard edition up to 2 Technicians ServiceDesk is free. Also, ServiceDesk Plus comes with a free 30-day trial which can be availed on the ManageEngine website here.

What are the Editions of ServiceDesk Plus?

ServiceDesk Plus is available in Standard, Professional, and, Enterprise Edition. Kidan is providing the licensing for all these SDP’s editions.

How do I install ServiceDesk Plus?

Being the Swiss Partner of ManageEngine, Kidan is responsible for aiding with professional services, such as installing, implementing, configuring, training, and supporting the company to ensure an effective on-boarding of ServiceDesk Plus.

To make it even better, Kidan even provides advice on top of it all!

Get in touch with us to know more.

Want to continue the conversation?

Thank you for your interest in ManageEngine's ServiceDesk Plus solution. Please fill out the form below to ask a question or request assistance.

    We will add your info to our CRM for contacting you regarding your request. For more info please consult our Privacy Policy
  • This field is for validation purposes and should be left unchanged.